Introduction

At Wanderlust Escapes, located in Vancouver, British Columbia, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use our website, book travel services, or interact with us in any way. This policy is effective as of January 1, 2025.

This Privacy Policy applies to all users of our services, including those who browse our website, book travel packages, subscribe to our newsletter, or otherwise interact with us. By using our services, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

Data Collection

We collect various types of information to provide you with the best possible service. This information may include:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, passport information, and other identifying details necessary to book travel arrangements.
• Payment Information: When you book travel services, we collect payment information such as credit card details or other payment methods. This information is processed securely and is used only for billing purposes.
• Travel Preferences: We collect information about your travel preferences, such as destination interests, accommodation preferences, dietary requirements, and any special needs or requests.
• Website Usage Data: We collect data about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us improve our website and personalize your experience.
• Communication Data: We retain records of your communications with us, including emails, chat logs, and phone calls. This helps us provide better customer support and resolve any issues.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookies Policy.

How We Collect Data

We collect data in several ways:

1. Directly from You: When you provide information through our website, booking forms, or direct communication.
2. Automatically: Through cookies and other tracking technologies as you browse our website.
3. From Third Parties: From our partners, such as hotels, airlines, and other travel service providers, to facilitate your travel arrangements.

Data Usage

We use the collected data for various purposes, including:

• Providing Travel Services: To book flights, hotels, tours, and other travel arrangements on your behalf.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance with your travel plans.
• Personalization: To personalize your website experience and recommend travel destinations and services that may interest you.
• Marketing Communications: To send you newsletters, promotional offers, and other marketing materials. You can opt-out of these communications at any time.
• Improving Our Services: To analyze website usage data and feedback to improve our website, services, and customer experience.
• Legal Compliance: To comply with legal obligations, such as tax reporting and fraud prevention.
• Security: To protect our website and services from fraud, abuse, and unauthorized access.

Data Sharing

We may share your information with the following categories of recipients:

• Travel Service Providers: Airlines, hotels, tour operators, and other third-party providers necessary to fulfill your travel arrangements.
• Payment Processors: Companies that process your payment information securely.
• Marketing Partners: Third-party marketing services that help us deliver targeted advertising and promotional offers (with your consent).
• Legal Authorities: Government agencies, law enforcement, or other legal entities when required by law or to protect our rights.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption to protect sensitive data during transmission and storage.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Security Audits: Conducting regular security audits and vulnerability assessments to identify and address potential risks.
• Data Minimization: Only collecting and retaining personal information that is necessary for the purposes described in this policy.
• Employee Training: Providing regular training to our employees on data privacy and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing travel services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period will depend on the nature of the information and the purpose for which it was collected. When we no longer need your personal information, we will securely dispose of it.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Wanderlust Escapes
Suite 200 - 1500 West Georgia Street
Vancouver, BC V6G 2Z6
Canada

Email: [email protected]
Phone: +1 273-428-3402

Our Data Protection Officer is Ms. Eleanor Vance, who can be reached at the email address provided above.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the revised Privacy Policy on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.